At Codesprint Consulting, we are committed to delivering world-class IT support and responsive customer service. Our support policy outlines the procedures, response timelines, and channels available to ensure your technical concerns are addressed promptly and professionally.
Our support team is available through the following channels:
We aim to address all support inquiries within the following timeframes:
Our technical support covers the following areas:
Note: Custom feature requests or enhancements may be subject to additional development timelines and charges.
Codesprint Consulting support does not cover:
If your issue remains unresolved or you're unsatisfied with the initial response, please escalate by emailing our leadership team directly at hr@codesprintconsulting.com. Our senior managers will intervene to ensure the matter is resolved swiftly.
We encourage clients to provide feedback on our support services. Your input helps us improve our processes and enhance the quality of IT support we offer.
For any urgent or unresolved issues, please contact us:
Ready to take the first step towards unlocking opportunities, realizing goals, and embracing innovation? We're here and eager to connect.