Support Policy.

Codesprint Consulting is committed to responsive support for consulting and delivery engagements. This policy outlines support channels, response targets, and escalation paths.

1. Support Availability

Our support team is available through the following channels:

• • Email Support: info@codesprintconsulting.com (Mon – Fri, 9:00 AM – 6:30 PM IST)
• • Phone Support: +91 92651 64357
• • Support Ticket System: Available 24/7 on our website

2. Response Time

We aim to address all support inquiries within the following timeframes:

• • Critical Issues (Service Downtime): Within 2 hours
• • High Priority (Major Bugs or Errors): Within 4 hours
• • General Inquiries or Requests: Within 1 business day

3. Scope of Support

Our technical support covers the following areas:

• • Troubleshooting bugs or performance issues on our delivered applications
• • Technical guidance on using our products and services
• • Clarification on project functionality and documentation
• • Assistance with product deployment and integration

Note: Custom feature requests or enhancements may be subject to additional development timelines and charges.

4. Support Exclusions

Codesprint Consulting support does not cover:

• • Third-party software not developed or managed by our team
• • Issues caused by unauthorized changes to source code
• • Hardware malfunctions or server outages outside our infrastructure

5. Escalation Process

If your issue remains unresolved or you're unsatisfied with the initial response, please escalate by emailing our leadership team directly at info@codesprintconsulting.com. Our senior managers will intervene to ensure the matter is resolved swiftly.

6. Feedback and Continuous Improvement

We encourage clients to provide feedback on our support services. Your input helps us improve our processes and enhance the quality of IT support we offer.

7. Contact Support

For urgent or unresolved issues, please contact us:

• 📧 Email: info@codesprintconsulting.com
• 📞 Phone: +91 92651 64357
• 🌐 Website: www.codesprintconsulting.com