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1. Information We Collect About Your Data Privacy

At Codesprint Consulting, we collect specific types of information to deliver premium IT services efficiently and enhance your user experience. Our data collection includes both personal identifiable information and non-personal data points.

1.1 Personal Information Collection

Personal information refers to any data that can identify you as an individual. We collect personal information directly when you:

  • • Register an account on our IT services website
  • • Submit inquiries about our specialized IT solutions
  • • Request detailed service quotes or schedule product demonstrations
  • • Subscribe to our technical newsletters or communication channels
  • • Submit technical support requests or customer service inquiries

The personal information we collect may include:

  • • Contact Information: Full name, professional email address, contact phone number, company name, and professional job title.
  • • Account Information: Secure username and password credentials for account access, billing management, and service administration.
  • • Transaction Information: Complete billing address, payment details, comprehensive transaction history, and IT services purchased.
  • • Business Information: Detailed company profiles, project specifications, technical requirements, and service feedback.
  • • Voluntarily Submitted Information: Additional information you provide during communications with our IT team, such as service preferences or specialized technical requests.

1.2 Non-Personal Information Collection

We also gather non-personal information when you interact with our IT solutions website and digital services. This information does not directly identify you and may include:

  • • Device and Usage Data: Browser specifications, operating system details, device information, and Internet Protocol (IP) address tracking.
  • • Website Activity Metrics: Pages visited, session duration statistics, and user interaction patterns.
  • • Geographic Location Data: General location information (country, city) derived from your IP address for service optimization.

1.3 Cookies and Advanced Tracking Technologies

Our IT services utilize cookies and similar tracking technologies to collect non-personal information about your activity on our website. These tracking cookies are small text files placed on your device to:

  • • Enhance site navigation efficiency and improve user interface functionality
  • • Analyze detailed website traffic patterns and user engagement metrics
  • • Personalize your IT service experience based on your browsing behavior
  • • Manage subscription services for technical newsletters and communications
  • • Process and track support requests and technical inquiries efficiently

You maintain control over cookie usage by adjusting your browser security settings. However, disabling tracking cookies may impact functionality and your ability to access certain features of our IT services website.

2. How We Use Your Information For IT Services

Codesprint Consulting uses collected information for multiple purposes related to our IT business operations and to deliver premium technology solutions. Specifically, we utilize your data for the following key purposes:

2.1 IT Service Delivery and Enhancement

We leverage your personal information to:

  • • Deliver requested IT solutions such as custom mobile app development, professional web development, advanced game development, and comprehensive IT consulting services
  • • Manage your client account efficiently and process transactions related to our technology services
  • • Provide timely responses to technical inquiries, deliver expert support, and troubleshoot complex technical issues
  • • Customize your technology experience by tailoring our IT services to meet your specific business requirements

2.2 Technology Improvement and Product Development

We continuously invest in improving our IT solutions and services. To achieve this goal, we utilize non-personal information and aggregated data analysis to:

  • • Analyze and understand complex user interactions with our IT website and digital services
  • • Test, enhance, and improve our technology products and IT solutions
  • • Develop innovative services, tools, and features based on user feedback and emerging industry trends

2.3 IT Marketing and Client Communication

With your explicit consent, we may use your contact information to:

  • • Deliver targeted marketing communications, technical newsletters, and updates about our latest IT services, technological innovations, and exclusive special offers
  • • Inform you about relevant technology events, professional workshops, or important IT industry developments
  • • Conduct detailed surveys to gather valuable feedback on our technology services

You can easily opt out of receiving promotional emails at any time by clicking the unsubscribe link included in our communications or by directly contacting our customer service team.

We may use your information to comply with legal obligations, including:

  • • Fulfilling contractual obligations detailed in your IT service agreements with Codesprint Consulting
  • • Responding promptly to legal requests, such as official subpoenas or court orders
  • • Preventing and detecting fraud, system abuse, or violations of our comprehensive terms of service

3. How We Share Your Information With Technology Partners

At Codesprint Consulting, we respect your privacy and only share your personal information under specific, controlled circumstances:

3.1 IT Service Providers Partnership

We may share your personal information with trusted third-party service providers who assist us in delivering high-quality IT services, such as:

  • • Secure payment processors who handle billing transactions and financial operations
  • • Enterprise-grade cloud hosting providers who securely store data and ensure continuous service availability
  • • Advanced customer support platforms that help us efficiently manage technical inquiries and service requests
  • • Professional analytics providers that assist in understanding website performance metrics and user behavior patterns

These third-party technology service providers are bound by strict confidentiality agreements and are explicitly prohibited from using your personal data for any purpose other than providing specialized services on our behalf.

3.2 Technology Business Partners

In certain cases, Codesprint Consulting may collaborate with select business partners to provide integrated technology solutions. We may share relevant data with these partners only as necessary to deliver joint IT services, technology products, or professional events.

We may disclose your personal information if required to do so by applicable law or in response to valid legal requests, such as court orders, official subpoenas, or governmental demands.

3.4 Business Transfers and Acquisitions

In the event that Codesprint Consulting undergoes a corporate merger, acquisition, or sale of business assets, your personal information may be transferred as part of the business transaction. We will notify you promptly of any such organizational change and any subsequent modifications to our privacy policy.

4. Data Security Measures for IT Services

At Codesprint Consulting, we prioritize the security of your personal information and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. Our comprehensive security practices include:

  • • Advanced Encryption: Sensitive data, including payment information, is encrypted using industry-standard SSL (Secure Socket Layer) technology during transmission and storage.
  • • Strict Access Controls: Access to personal information is limited to authorized IT personnel who require the data to perform their specific job responsibilities.
  • • Continuous Security Monitoring: We regularly monitor our IT systems for potential security vulnerabilities and emerging cyber risks.

Despite these robust security measures, no method of data transmission over the internet or electronic storage is 100% secure. While we diligently strive to protect your personal data through industry best practices, we cannot guarantee its absolute security against all potential threats.

5. Your Data Rights and Privacy Choices

As a user of Codesprint Consulting services, you have certain specific rights concerning the personal information we collect and process. These privacy rights include:

5.1 Data Access and Rectification Rights

You have the right to request complete access to the personal data we hold about you. If any of your information is inaccurate or outdated, you may request that we promptly correct or update it in our systems.

5.2 Data Deletion Rights

You have the explicit right to request the deletion of your personal information from our IT systems, subject to legal or contractual obligations that may require us to retain certain data for compliance purposes.

5.3 Data Portability Rights

You may request a complete copy of your personal data in a structured, machine-readable format to facilitate easy transfer to another service provider of your choice.

If you have provided consent for specific data processing activities, you maintain the right to withdraw your consent at any time. For example, you can easily opt out of receiving marketing communications by following the instructions in our emails or contacting our privacy team directly.

To exercise any of these privacy rights, please contact our dedicated data protection team at hr@codesprintconsulting.com. We will respond to your request within a reasonable timeframe, typically within 30 days of receipt.

6. Data Retention Policies

Codesprint Consulting retains your personal information only as long as necessary to fulfill the specific purposes for which it was collected, or as required by applicable law and contractual obligations. Our retention practices include:

  • • Maintaining necessary data to comply with legal and regulatory obligations in the IT sector
  • • Preserving information needed for resolving disputes or enforcing service agreements
  • • Retaining essential transaction records for accounting, taxation, and auditing purposes

Once your data is no longer required for these legitimate purposes, we will securely delete or anonymize it using industry-standard data sanitization techniques.

7. International Data Transfers and Protection

Codesprint Consulting is headquartered in India, and the data we collect may be transferred to, stored, or processed in other countries, including jurisdictions that may not have data protection laws equivalent to those in your home country. We take all necessary technical and organizational precautions to ensure your data is handled securely in compliance with this Privacy Policy and applicable data protection regulations, regardless of where it is processed.

8. Privacy Policy Updates and Notifications

We may periodically update this comprehensive Privacy Policy to reflect changes in our information practices, technological advancements, legal requirements, or other relevant factors. When we update the policy, we will revise the effective date displayed prominently at the top of this page and may notify you of significant changes through our website or direct communication. We encourage you to review this policy regularly to stay informed about how we protect your information and ensure compliance with evolving data protection standards.

9. Contact Us For Privacy Concerns

If you have any questions, concerns, or specific requests regarding this Privacy Policy or how your personal information is handled by Codesprint Consulting, please contact our dedicated privacy team at hr@codesprintconsulting.com or call our privacy helpline at +91 92740 92886. Our data protection specialists are available to assist you Monday through Friday, 9:00 AM to 6:30 PM IST.